Fort Collins Utilities provides a platform, operated by UtilityAPI, Inc.,
that allows you to share your utility account, billing, and usage information
("Utility Data") with third parties that you authorize ("Authorized Persons").
We provide this service (the "Service") through our website at
fcgov.utilityapi.com (the "Site").
use of the Service.
To use the Service, you have to provide us with certain
information about you and your utility account.
In order to use the Service, you'll need to provide us with
certain information, including authentication and contact information for your
utility account, which will be used to look up and access your
Utility Data. We will only use this information to provide your
Utility Data to you and your Authorized Persons, unless you give
us permission to use it or share it another way.
(b) Information We Collect Automatically
Our servers automatically collect certain basic information
when you use the Site or the Software, such as log
information and cookies.
These days, whenever you use a website, mobile application,
or other internet service, there's certain information that
almost always gets created and recorded automatically. The
same is true when you use our Site or Software (even if you
decide not to use the Service). Here is some of the types of
information we collect:
Log data. When you visit the Site or use the Software,
our servers automatically record information ("log data"),
including information that your browser sends whenever you
visit a website. This log data includes your computer's IP
address, browser type, the webpage you were visiting before
came to our Site or Software, and how you used the Site or
Software (such what parts of the Site you viewed and when,
and how often and how long you've used the Site).
Cookies. "Cookies" are small text files containing a
string of alphanumeric characters that are downloaded by your
purposes of authorizing access to content and identifying users
across multiple requests. We may use both session cookies and
persistent cookies when you access and use the Site or Software.
A session cookie disappears after you close your browser. A
persistent cookie remains after you close your browser and may
be used by your browser on subsequent visits to the Site or
Software. Most web browsers automatically accept cookies, but
your browser may allow you to modify your browser settings to
decline certain cookies if you prefer. If you disable cookies,
you may not be able to use all of the features and functionality
of the Site or Software.
Do Not Track Signals and Similar Mechanisms. We do not
respond to browser-initiated Do Not Track signals, as the
Internet industry is currently still working on Do Not Track
standards, implementations, and solutions.
(c) Information We Collect From Internal Systems
We get information from your utility account, as authorized by
you in your Authorization Form.
When you authorize us to do so, we collect your Utility Data
from our internal utility data management systems in accordance
with your Authorization Form.
2. How Do We Use the Information?
We use the information we collect to provide you and develop
the Service, provide you with information, and protect
Fort Collins Utilities and our users.
We internally use the information we collect about you as follows:
We will use your information for the purposes for which
you gave it to us, including to provide you the Service.
We may use your information to communicate with you about
our Service, alert you to changes in our policies or
agreements that may affect you, or to respond to questions
you email to us.
We may use your information in order to troubleshoot or
develop our services.
We share the Utility Data with the parties that you authorize,
our service providers, and where required to comply with the
law. We may also share authorization statistics publicly or with third parties.
We share and disclose the information we collect about you as follows:
We will share your Utility Data with Authorized Persons.
We do NOT share your authentication and access information
(e.g. login credentials or one-time-passcodes) with these parties.
We may share your information with contractors and third
party service providers that help us operate our business.
These contractors and third party service providers may be
provided with access to your information needed to perform
their functions but may not use such information for any
We may provide third parties with authorization statistics
about our user base and its usage patterns. This may
include making these statistics available publicly on the Site.
Some examples of these types of statistics include the
total number of authorizations per month. We do NOT provide
these third parties with your Utility Data.
We will also disclose information when we believe that
disclosure is reasonably necessary to comply with a law,
regulation or legal process (like a court order, search
warrant, or subpoena); to protect the safety, rights, or
property of the public, any person, or Fort Collins Utilities; or to
detect, prevent, or otherwise address fraud, security or
4. Utility Data Downloaded by Authorized Persons
We are not responsible for how Authorized Persons use your
Utility Data once they download it.
The Service permits your Authorized Persons to download your
Utility Data. We are not responsible for how Authorized Persons
use your Utility Data after it is downloaded. The use, and
disclosure of your downloaded Utility Data is subject to the
privacy policies of those Authorized Persons, and not this
on the Authorization Form is provided by the Authorized Persons
is not overseen or enforced by Fort Collins Utilities.
5. Business Transfers
If we get acquired by another company or engage in a similar
transaction, your authorization record and logs will transfer
to that other company, but your authorization will be revoked
and Utility Data will not transfer to that company unless you
In the event of a merger, sale of capital stock or assets,
reorganization, consolidation or similar transaction (a "Business
Transfer") involving Fort Collins Utilities, the information we possess
(including personally identifiable information) shall be
transferred as a corporate asset to the acquiring entity,
provided that such entity will continue to handle such information
your Utility Data; your authorization for us to collect and
share that information will be revoked in the event of a
Business Transfer unless you re-authorize by the conclusion
of the transfer.
6. Your Choices About Your Information
You can see and revoke your authorizations at anytime.
You can see your current and previous authorizations for Utility Data
sharing by going to your
dashboard, or via the link in the receipt email sent to your submitted
You can revoke any current authorization through the same
dashboard or receipt email, or by sending
us a request to do so through an email sent to
When revoked, access to download your shared Utility Data by the
Authorized Persons will be immediately removed. However, this does
not delete Utility Data already downloaded by Authorized Persons.
To delete already downloaded Utility Data, contact your Authorized
We take measures to protect your information, but no
security measures are 100% effective.
We're committed to online data security, and for that reason
we take technical and organizational measures to protect your
data against accidental or unlawful destruction or accidental
loss, alteration, unauthorized disclosure or access. However,
no method of transmission over the Internet, or method of
electronic storage, is absolutely secure. Therefore, while we
strive to protect your information, we cannot guarantee its
8. How Long We Keep Your Information
While your Utility Data is shared only for the duration of your
authorization, we keep your authorization records and receipts
When your authorization expires or is revoked, we will immediately remove
access by the Authorized persons to download your Utility Data.
The records and receipt of the authorization will be
retained so that you can see your previous authorizations in your
dashboard and the Authorized Persons can see the expired or
revoked authorization in their authorization history.
9. Third Party Links and Services
There might be links to third party sites on our Site.
We're not responsible for those sites, and your use of
them is covered by those sites' privacy policies, not
The Site may contain links to third-party websites. Fort Collins Utilities
is not responsible for the content or practices of those
websites or services. The collection, use, and disclosure of
your personal and other information is subject to the privacy
policies of the third party websites or services, and not
10. Children Under 13
We don't knowingly collect information from children under 13.
Fort Collins Utilities doesn't knowingly collect information from children
under 13 through this data sharing platform. If you believe that your child under the age of 13 has
provided personal information to us through the Site, contact us at
work to delete any such personally identifiable information.
11. Effective Date; Changes
This Policy applies to information we collect on or after
the Effective Date above.
This Policy may change, but those changes will not be
retroactive unless you agree.
us or provided to us on and after the
Effective Date (which you can
find at the top of this page). We may occasionally make
changes on this page. By continuing to access or use the
Site or Software, you agree to these changes to be effective
on a going-forward basis. We won't retroactively apply any
material change to the Policy without first obtaining your
12. Contacting Us
contact us at firstname.lastname@example.org
or (510) 907-0009 or UtilityAPI, Attn: Fort Collins Privacy Questions,
1212 Broadway, 16th Floor, Oakland, CA 94612.